Rossa Garden Hotel and Le Jardin Restaurant (“we,” “our,” or “us”) are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

This policy applies to rossagardenbali.com and to any personal information you provide when making a booking, contacting us, or using our website.

1. What information we collect

Information you provide directly

• Your name, email address, phone number, and nationality when making a booking or enquiry
• Payment information (processed securely through our booking system — we do not store card details)
• Your dates of stay, room type, and any special requests
• Messages you send us via WhatsApp, email, or contact forms
• Feedback or reviews you submit

Information collected automatically

• Pages visited on our website, time spent, and links clicked
• Your device type, browser, and approximate location (country level)
• Cookies and similar tracking technologies from Google Analytics and Yandex Metrica (see Section 5)

Information from third parties

• Booking details passed to us from third-party booking platforms (Booking.com, Expedia, Agoda) when you book through them
• Analytics data from Google Analytics and  and Yandex Metrica

2. How we use your information

• To process and manage your booking and communicate with you about your stay
• To respond to enquiries, reservation requests, and WhatsApp messages
• To send booking confirmations and pre-arrival information
• To improve our website and understand how visitors use it
• To contact you after your stay if you have agreed to receive communications from us
• To comply with our legal obligations under Indonesian law

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. How we share your information

We share your information only where necessary:

• With our booking system provider (Exely) to process reservations
• With channel managers (Booking.com, Expedia, Agoda) if your booking originated from those platforms
• With payment processors to handle transactions securely
• With Google Analytics to understand website usage (anonymised data)
• With Yandex Metrica to analyse visitor behaviour and website performance
• With government authorities if required by Indonesian law

4. Cookies

Our website uses cookies — small text files stored on your device — to make the site work correctly and to help us understand how it is used.

Essential cookies

Required for the website and booking engine to function. You cannot opt out of these.

Analytics cookies

We use two analytics tools to understand how visitors use our website:

• Google Analytics: helps us understand which pages are visited most and how guests navigate the site. Data is anonymised. You can opt out using Google’s opt-out browser add-on at tools.google.com/dlpage/gaoptout.
• Yandex Metrica: helps us analyse visitor behaviour including heatmaps and session recordings. You can opt out at metrica.yandex.com/optout. Note: if session recordings are enabled, personal data such as form inputs may be captured — this will be configured to exclude payment and personal data fields.

Booking engine cookies

Our booking system (Exely) uses cookies to maintain your session when you are making a reservation.

A cookie consent banner will appear on your first visit to the site. You can update your preferences at any time.

5. Your rights

Depending on where you are located, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (subject to legal obligations)
• Object to how we use your information
• Withdraw consent where you have given it

To exercise any of these rights, please contact us at info@rossagardenbali.com or message us on WhatsApp at +62 812-3731-5727.

6. Data security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Bookings and payments are processed through secure, encrypted systems. However, no method of transmission over the internet is completely secure.

7. Third-party links

Our website may contain links to third-party sites including TripAdvisor, Instagram, and booking platforms. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

8. Children

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

10. Contact us

Rossa Garden Hotel

Jalan Pantai Indah, Candidasa, Karangasem 80851, Bali, Indonesia

Email: info@rossagardenbali.com

WhatsApp: +62 812-3731-5727